ICA Essentials – Conduct Risk
Designed for those who have a limited knowledge of the conduct risk but want to understand the fundamentals.
Course details
- 3-hour tutor-led workshop
- Understand good conduct and what it looks like for your firm and customers
- Explore conduct risk in the context of governance, risk and compliance (GRC) frameworks
- Understand how good conduct can contribute to good customer and market outcomes
- Conduct in practice – including UK Senior Managers and Certification Regime, GDPR, handling complaints and vulnerable customers
ICA CPD Hours: 3
Upcoming course dates:
- July 1 2025, 14:00 - 17:00 BST
ICA Specialist Certificate in Conduct Risk
Course dates, fees and enrol now:
Applicable local taxes, membership fees and discounts will be added to your basket on checkout.
Become an ICA member
When you enrol onto this course you will join an international
community of over 30,000 members. Benefits include:
- Access to the uniquely personalised ICA Learning Hub
- Weekly webinars covering the latest industry
developments - Discounts on ICA events and further ICA courses
What will I learn?
- Development of the conduct agenda
- Core components of conduct risk
- What does good conduct look like for a firm?
- Know your responsibilities and accountabilities
- What does good conduct look like for customers?
- Meeting the customer's objectives – the outcomes-based approach
- The importance of good market conduct
- The impact of poor conduct
- Understanding a conduct framework in practice – the Senior Managers & Certification Regime (UK)
